FAQs

Are there any shows coming to my town?

Please check back frequently. We add concert dates as soon as they are provided to us.

When will you place tickets on sale, for a show near me?

Please check back frequently! We usually add concert information a few days ahead of the pre-sale, so you’ll have plenty of notice. We update the site often.

What does “All ticket packages in our inventory are currently reserved by other customers” mean?

There are a limited amount of packages available for each show. The inventory control checks are in place for your convenience so you don’t get all the way through to the payment page and then find out there are no more packages available. If you receive this message, refresh your page and try again right away.

Why didn’t I get my confirmation E-mail?

Certain E-mail providers may be recognizing “new” mail from vipnation.com as spam and putting your confirmation email in your spam folder. If you E-mail us (info@vipnation.com), you will be able to receive E-mails from us since you initiated the communication. It is important to check your spam folder, because you may receive E-mail from us closer to the date of the show with important show day information.

Do you offer these packages for any show?

The artists and events we offer, are listed on the home page at vipnation.com.

What if I change my mind and don’t want my ticket package?

Ticket packages are Non-refundable. Please refer to the Terms Of Use for complete details.

What if I can’t go? Can I give my package to my friend to use?

Packages purchased through this site are non-transferable. Only the person listed as Attendee on the Order Page may use the packages. The reselling of packages is strictly prohibited and resold tickets will not be honored at the performance venue.

I’ve never used VIP Nation before. How do I purchase a Package?

PACKAGES ARE SOLD ONLINE ONLY, ON OUR WEBSITE.

Please read the Terms of Use and FAQs on our homepage. They should answer most questions you may have about ordering. Also, since you only have 10 minutes to place your order, if you read the Terms of Use beforehand, you will save yourself time during the actual order process.

Click on the tour you are interested in (either the “thumbnail” photo, the words “click here for VIP packages,” or in the Search Tours drop down.) When the page pops up, click on the words “Click to View Show Dates.”

The “Itinerary” page (list of show dates) opens. If you don’t see this page immediately, check that it’s not hidden behind another window, or minimized at the bottom of your screen. Scroll to the show you are interested in. If the show’s package is currently available, it will say Buy Now. If not, it will say Coming Soon, or will have a specific onsale date and time shown. Onsale times are shown in local time. You can click on the VIP Ticket Package (or whatever the title may be) next to that show. The specific package details for that show will pop up.

If that package is available, you will be able to enter the quantity you want and click Find.

The order page will appear. Complete the requested information fields, making sure that the person who is actually attending the show is named as Attendee. Packages are non-transferable.

After you’ve completed the payment page and clicked Buy (note: click the Buy button only once), please wait for the confirming page to appear. It will ask if you’re sure about your order - if you’ve entered the correct number of packages, the correct show, etc. When you’ve clicked OK to that, please wait for the final Transaction Successful page to appear. It will have your customer order ID number and will tell you that confirmation email has been sent. We suggest you print the Transaction Successful page and save it.

Please make sure we are on your safe list (turn off the spam blocker) for email so you can receive your confirmation email or any follow up email we may send.

If at any point you receive an error message, please call us at +1-888 458 8297, toll free from U.S., Canada and Mexico; 00-800-458-82971, toll free from UK, Germany, Ireland, Netherlands, Spain, Belgium, Switzerland, Australia, New Zealand, Austria, Denmark, Finland, Sweden, Norway, Czech Republic and France, or email us at info@vipnation.com. Whenever possible, please include a Screen Shot of the error.

My question is not here. How can I reach you?

You can email us at info@vipnation.com or call us at +1-888 458 8297, toll-free from the U.S., Canada, and Mexico +800 458 82971, toll-free from UK, Ireland, Netherlands, Spain, Belgium, Switzerland, Australia, New Zealand, Austria, Denmark, Finland, Sweden, Norway, Czech Republic and France.

More toll free numbers coming soon.

What is the legal drinking age for the pre-show parties?

In the U.S. the legal drinking age is 21 yrs old. There are some exceptions:

Massachusetts: Residents must be 21 yrs old. Out of state residents (except Rhode Island residents) must be at least 25 yrs old to drink and must show two forms of ID (photo ID and one other - a credit card is considered ID).
Rhode Island: Residents must show 2 forms of ID if between 21 and 30 yrs of age; if over 30 yrs old, one valid photo ID is acceptable.

In Canada, the legal drinking age varies by province:

In Alberta, Manitoba and Quebec the age is 18 yrs old.
In British Columbia, New Brunswick, Newfoundland/Labrador, Northwest Territories, Nova Scotia, Ontario, Prince Edward Island, Saskatchewan and Yukon the age is 19 yrs old.

Where are the photos from the VIP party?

There is usually a special photo gallery for each tour. The photos are available to view and print within a week of your show. If you need your gallery link again, please call us at +1-888 458 8297 or e-mail us at info@vipnation.com.

What do I do if I arrive late? Where are my ticket packages?

Your tickets will be at the specially marked VIP Nation window at will-call as long as "will-call" window stays open. If will-call is closed by the time you arrive, check with the main box office and ask for a VIP Nation representative to be contacted. If the main box office has already closed, contact venue security and ask to have a VIP Nation representative contacted. You can also call your VIP Nation host whose cell numbers are on your VIP Ticket Package Itinerary. Arrangements will be made to get you in! If you have problems reaching your host, contact the office at +1-888 458 8297, toll free from U.S., Canada and Mexico; 00-800-458-82971, toll free from UK, Germany, Ireland, Netherlands, Spain, Belgium, Switzerland, Australia, New Zealand, Austria, Denmark, Finland, Sweden, Norway, Czech Republic and France, or email us at info@vipnation.com.

When is my order filled? How are tickets assigned?

Tickets are allocated according to the time and day you placed your order. It doesn’t matter if you’re first or last in line on the day of the show...your ticket locations are already pre-determined based on when you placed your order.

Will I be charged a fee if I am purchasing VIP packages using a credit card from outside the U.S.?

Your credit card provider may charge an exchange rate conversion fee as our VIP packages are in U.S. dollars. Please check with your credit card provider for more information.

What is a promo code?

A promo code is a series of letters or numbers that, if you have one, entitles you to a discount. If you do not have a promo code, leave that field blank. It is not a required field.

Why do I get a message that says “access limited to fan club members or American Express ‘Preferred Seating’ cardmembers only?”

The onsale date and time is the time our VIP packages go on sale to the public. Some of our tours offer an exclusive presale period to their fan club members, or to American Express ’Preferred Seating’ cardmembers. In this instance, the presale period starts at the onsale date and time shown on the tour page. Usually the exclusive access period is 24 hours to 3 days. After the exclusive access period expires, anyone can purchase the VIP packages, pending availability. Our VIP packages will usually be on sale before regular ticket sales even if there is a fan club or American Express presale.

What is MyVIPNATION?

A MyVIPNATION account is simply for your ease of completing your order, and a quick reference of your order history.

Why don’t I have a MyVIPNATION order history?

In order to have a MyVIPNATION order history, you need to have been logged into/or register with MyVIPNATION. You don’t have to use your MyVIPNATION account every time you make a purchase. Your MyVIPNATION account is simply for your ease of completing your order, and a quick reference of your order history.

May I use my MyVIPNATION personal password during a fan club presale or American Express presale?

The MyVIPNATION personal username and personal password is for your MyVIPNATION account. This helps “autofill” your order page information for your convenience. If you are a member of the tour’s fan club, contact the fan club for the special password. If you are a qualifying American Express ’Preferred Seating’cardmember, your ‘passcode’ is the customer service phone number on the back of your card. Contact us if you have any questions and to check if your card “qualifies.”

What is Upgrade to VIP Package?

If you already have a ticket to the show, and want to experience the VIP package, now you can!

How do I get an Upgrade to VIP Package?

Check the tour itinerary to see if Package Upgrade is available for the show you want. Click on Upgrade next to that show, enter the quantity of packages you want, fill in your order information and purchase your upgrades! You must have a valid ticket for the show for each Upgrade you purchase. Approximately 5 days before your show date, we will email an itinerary with all your preshow details!

Are children allowed at the pre-show parties?

Children under 1 year old are not allowed. Children over the age of 2 years old must purchase a package. Check the show date you are interested in to see if there are any other age restrictions.

How long are packages available to purchase?

Package sales are available until packages are sold out, or until approximately 2 weeks before show date, whichever occurs first.